Privacy Policy
Privacy Policy
Data protection is of central importance to us. The collection and processing of your personal data take place in compliance with the applicable data protection regulations, in particular the EU General Data Protection Regulation (GDPR). This privacy policy explains how and for what purpose your data is collected and used, as well as what rights you have in connection with your personal data.
1. Responsible Body
The body responsible for the collection, processing, and use of your personal data under the GDPR is:
NETxAutomation Software GmbH
Maria-Theresia-Straße 41
4600 Wels
+43 7242 252 900
office@netxautomation.com
www.netxautomation.com
If you object to the collection, processing, or use of your data by us, please contact the above address.
2. Collection and Processing of Personal Data
We process personal data only if you voluntarily provide it to us, for example:
- By registering with us
- Contacting us regarding a request, order, or contract (e.g., via email)
- If there is another legitimate reason (Art. 6 GDPR)
2.1. Purpose of Processing
Data processing is carried out for the following purposes:
- Registration and account management
- Newsletter dispatch
- Website operation and presentation of our products
- Development and improvement of our services
- Sending informational material and advertisements
- Online training and educational content
- Recording interactions, including emails, support requests, and inquiries
- Trade show or sales interactions
- Processing orders and contract fulfillment
- Fraud prevention and security measures
- Legal compliance and claims defense
We use your personal data only to the extent necessary for these purposes and as permitted by law.
2.2. Use of Zoho Services
We use several cloud-based services provided by Zoho Corporation Pvt. Ltd., Estancia IT Park, Plot No. 140 & 151, GST Road, Vallancherry Village, Chengalpattu Taluk, Kanchipuram District 603202, India ("Zoho") to support our website functionality, customer relationship management, marketing, and analytics. Zoho operates global data centers, including within the EU.
- Zoho CRM
We use Zoho CRM to manage our customer and prospect relationships. The following data may be processed: Contact details (e.g., name, email address, phone number), company affiliation, communication history, interests in our products and services. Data is processed for the purpose of handling inquiries, providing offers, fulfilling contracts, and delivering customer support.
- Zoho CampaignsWe use Zoho Campaigns to send newsletters and marketing emails. The following data may be processed: Email address, name (if provided), interaction data (e.g., open rates, click behavior). Emails are sent only with your explicit consent (double opt-in). You may revoke your consent at any time.
- Zoho SitesOur website or parts of it are hosted using Zoho Sites, which may set essential cookies and process technical data such as: IP address, browser type and version, language settings, date and time of access, this data is used to ensure the secure and stable operation of the website.
- Zoho PageSenseWe use Zoho PageSense for web analytics and user behavior optimization. This includes tracking interactions such as clicks, scrolling, visit duration, and device characteristics. The data helps us improve usability and content relevance.
- Zoho SalesIQWe use Zoho SalesIQ for live chat and visitor tracking. The following information may be collected: Anonymized IP address, estimated location, visited pages, duration of visit, voluntarily submitted chat content. If you contact us via chat, the information you provide will be used to respond to your inquiry.
Data Transfers to Third Countries
Zoho may process data on servers located outside the EU (e.g., India or the USA). Data transfers are carried out in compliance with Art. 46 GDPR based on EU Standard Contractual Clauses (SCCs) or other legally recognized safeguards. Where possible, data is stored in EU-based data centers.
Further information:
2.3. Legal Basis for Data Processing
The processing of your data is based on the following legal grounds:
The processing of your data is based on the following legal grounds:
- Your consent (Art. 6 (1) (a) GDPR) – for registration and newsletters
- Contract fulfillment (Art. 6 (1) (b) GDPR) – for order processing
- Legitimate interests (Art. 6 (1) (f) GDPR) – to inform you about our offerings
- Legal obligations (Art. 6 (1) (c) GDPR) – to comply with legal requirements
2.4. Data Retention
Your personal information is retained only as long as necessary to fulfill these purposes or as required by law.
3. Website Usage Rules
By using this site, you consent to data collection, usage, and transfer as described in this privacy policy.
3.1. Access Data
We collect information about your interactions with our website, including:
- IP address
- Browser type
- Operating system
- Server log files for security and optimization purposes
3.2. Newsletter
By subscribing to our newsletter, you agree to receive updates on:
- Products and new features
- Training and tutorials
- Events and promotions
- Best practice case studies
3.2.1. Double Opt-in and Logging
A double opt-in procedure ensures unauthorized subscriptions are prevented. Registration details are logged.
3.2.2. Unsubscribing
You can unsubscribe from our newsletter at any time.
3.3. Downloads
To download our software and documents, registration is required, including providing:
- Company name
- Name and email address
- Self-selected password
- Phone number
- Country
No data is transferred to third parties.
3.4. Legal Basis & Storage Duration
We process website data under Article 6 (1) (f) GDPR to ensure operational security and performance.
4. Your Rights as a Data Subject
Under GDPR, you have the following rights:
4.1. Right to Be Informed
You have the right to request confirmation of whether your personal data is being processed and to receive details.
4.2. Right to Rectification
You can request corrections to inaccurate or incomplete personal data.
4.3. Right to Be Forgotten (Data Deletion)
Under specific conditions, you can request the deletion of your data.
4.4. Right to Restriction of Processing
You may request limitations on data processing under certain circumstances.
4.5. Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format.
4.6. Right to Object
You may object to the processing of your data for marketing or other legitimate interests.
4.7. Automated Decisions & Profiling
You have the right not to be subject to purely automated decisions affecting you.
4.8. Right to Withdraw Consent
You may withdraw consent to data processing at any time.
4.9. Right to Complain
You have the right to file a complaint with a supervisory authority if you believe your data is being processed unlawfully.
5. Data Security
We implement technical and organizational security measures to protect your data and ensure compliance with GDPR requirements. Regular updates and backups help maintain security.
6. Data Disclosure to Third Parties
Basically, we only use your personal data within our company and do not forward it to third parties.
If and insofar as we engage third parties in the context of the fulfillment of contracts or legal requirements (such as logistics service providers), these personal data will only be received to the extent necessary for the provision of the corresponding service.
All data processing activities are generally carried out within the EU.
If the data are transferred to a third country, there is an adequate level of data protection based on an adequacy decision of the European Commission under Art. 45 GDPR.
If and insofar as we engage third parties in the context of the fulfillment of contracts or legal requirements (such as logistics service providers), these personal data will only be received to the extent necessary for the provision of the corresponding service.
All data processing activities are generally carried out within the EU.
If the data are transferred to a third country, there is an adequate level of data protection based on an adequacy decision of the European Commission under Art. 45 GDPR.
