App Support - NETx One 1.0.0 & NETx SuiteView 1.0.0

Step 1 – Receive QR Code

• At check-in, you will be provided with a personal QR code.
• The QR code is unique to your room and your stay.
  
  

Step 2 – Install Application

• Open the camera or QR scanner on your device.
• Scan the QR code.
• The NETx SuiteView app will be automatically downloaded, installed, and pre-configured for your assigned room.
  
  

Step 3 – Connect to Room

• After installation, launch the app.
• The app connects directly to your hotel room control system.
• No manual configuration is required.

Available Functions

• Lighting Control: Switch on/off, dim, or set scenes.
• Blinds/Shutters: Open, close, or adjust position.
• Temperature (HVAC): Set heating/cooling mode and desired temperature.
• Other Functions: Depending on hotel setup, additional controls (e.g., media, room service requests) may be available.
  
  

Interface

• The app provides an intuitive touch interface.
• All functions are displayed with icons and clear labels.
• Settings update in real time on your device.

• Branding: The app interface is customized to match the hotel’s design.
• Security: Each QR code is unique and expires after checkout.
• Cross-Device: Available for both smartphones and tablets.

• App does not install: Ensure internet connection is active.
• Room not connecting: Rescan QR code or contact reception.
• Functions not responding: Restart app; if problem persists, contact hotel staff.

Core Functions

• Lighting Control: Switch, dim, or create lighting scenes.

Shading & Blinds: Open, close, or adjust blinds/shutters.

HVAC Control: Manage heating, ventilation, and air conditioning.

Trend Visualization: Monitor historical and real-time system data.

Scheduling & Calendar: Set up events and automation schedules.

Alarm Management: Receive and manage system alarms.